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Privacy Policy


Effective Date: 18 August 2025


1. Introduction


At CleanBright Harrogate ("we"/"us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, why we collect it, how it’s used, and what rights you have regarding your data.


2. Who We Are


  • Controller of personal data: CleanBright Harrogate (trading as CleanBright Harrogate)

  • Address: Unit 10, Killinghall Stone Quarry, Ripon Road, Killinghall, Harrogate HG3 2BA CleanBright Harrogate

  • Contact: email info@cleanbright-harrogate.com | Tel: 01423 313073


3. What Information We Collect


  • Contact details: name, email address, phone number—when using our contact or quote forms.

  • Location data: postcode or address to check service availability or schedule a local visit (e.g., via "Where We Cover" page).

  • Payment details: if paying online, basic transaction info—note: we do not store full card details; payments are processed via a secure third-party system.

  • Usage data: IP addresses and browsing activity, to understand site usage and improve our services.


4. Why We Collect It & Legal Basis


  • To respond to enquiries or quotes: performance of our contract with you.

  • To process payments: necessary for billing and services rendered.

  • To improve our website and services: our legitimate interest; always balanced with your privacy.

  • To comply with legal obligations: such as financial record-keeping and security.


5. How Long We Keep Your Data


We retain your personal data:

  • Contact info & quotes: up to 2 years after last interaction, unless ongoing work requires otherwise.

  • Payment records: per legal requirements, typically up to 6 years.

  • Usage data: typically up to 1 year, anonymised where possible.


6. Who We Share It With


We do not sell or rent your data to anyone.However, we may share personal information with trusted partners and service providers where necessary to provide our services, including:


  • Web developers and technical partners who help maintain or improve this website.

  • Wix.com Ltd., who hosts this website and provides secure infrastructure.

  • Email or IT service providers who support our business operations.

  • Professional advisers (such as accountants or legal professionals) where required.


All third parties are bound by confidentiality and data protection obligations consistent with the UK GDPR.


7. Transfers Outside the UK


We do not transfer personal data outside the UK. If we do so in the future, we'll ensure appropriate safeguards, such as standard contractual clauses, are in place.


8. Your Rights Under UK GDPR


You have the right to:

  • Access your personal data.

  • Request correction if inaccurate.

  • Request deletion (“right to be forgotten”), where applicable.

  • Object to or restrict our processing of your data.

  • Withdraw any consent (where given).

  • Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe we’re not handling your data correctly 



9. Cookies & Website Tracking


We use cookies to improve your experience—for example, to remember preferences and analyse site traffic. You’ll see a cookie consent banner on your first visit. You may opt out of non-essential cookies at any time.

10. Security Measures

We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration or deletion.


11. Policy Updates


We’ll update this Privacy Policy as needed—whenever we change how we process data. If updates are substantial, we’ll notify you via our website or direct communication. Please review this policy periodically.


12. How to Contact Us


For questions or to exercise your data rights, contact us at:info@cleanbright-harrogate.com or phone 01423 313073

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